If you have any additional questions or concerns not covered in this section, please don't hesitate to reach out to our customer support team.
Our refund policy allows for the return and refund of eligible perfume purchases under certain conditions. Please refer to the following questions for more specific details.
To initiate a refund, please follow these steps:
- Contact our customer support team within [number of days] days of receiving your perfume order.
- Provide your order number and a detailed explanation of the reason for the refund request.
- Our customer support team will guide you through the return process and provide you with the necessary instructions.
To be eligible for a refund, the following conditions must be met:
- The perfume product must be in its original, unopened packaging.
- The return request must be made within 3 days of receiving the product.
- The product must not have been used, sprayed, or tampered with in any way.
- All original packaging and accessories must be included with the return.
- The return must comply with our return process and guidelines.
Delivery times vary depending on your location. Typically, standard orders are delivered within 1-3 days from the dispatch date.
Yes, there is a flat Rs. 100 delivery charge on each order.
If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible.
Shipping & Returns
If you believe your order is delayed or hasn’t arrived within the estimated delivery time, please contact our customer support team. We will assist you in tracking your order and resolving any delivery issues promptly.
Yes, there are situations in which returns may not be accepted. Returns may be declined if the product has been opened or used, if the return request is made outside the specified timeframe, or if the return does not meet our eligibility criteria. Please review our Return Policy for more details.
You can reach our customer support team by +977 01 5330150, and they will be happy to assist you with any questions or concerns related to shipping and returns.
We accept a variety of payment methods, including:
eSewa, Fonepay, Khalti and Mobile Netbanking
We may occasionally offer discounts or promotions for specific payment methods. To stay updated on our current offers, please check our promotions page or subscribe to our newsletter.
At this time, we do not offer installment or BNPL payment options. We accept the payment methods mentioned earlier, and you can choose the one that best suits your preferences.